Terms & conditions.

The Izabela Barabancea brand and online shop are operated by the seller identified below. In these terms, “we”, “us” and “the atelier” refer to that seller. “Consumer” means a natural person acting outside their trade, business or profession.

You may use the contact details below for orders, complaints, withdrawal notices and requests about these terms. The registered office and the returns address are listed separately; do not assume that every correspondence address accepts parcels.

Legal name

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Tax identification number

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Trade Register number

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Registered office

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Telephone

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Returns address

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E-mail

contact@izabelabarabancea.com

Check the product, size, colour, quantities, delivery details and total before submitting an order through the online checkout. The final order action must clearly indicate that it creates an obligation to pay. A saved bag or a request for information does not itself reserve stock or form a sales contract.

Receipt of an order or a payment authorisation is not, by itself, acceptance. The contract is formed when we expressly accept the order on a durable medium, such as an order acceptance e-mail. We provide confirmation of the agreed products, total, delivery arrangements and applicable terms in a form you can keep, no later than delivery.

Available payment methods and any restrictions are shown at checkout. The payment provider handles payment credentials under its own security procedures. Do not send card numbers, security codes or passwords by e-mail or social media.

If an item is unavailable or an obvious material error needs correction before acceptance, we contact you with the proposed solution. We do not substitute a product or increase an agreed price without your consent. Payments for an order we cannot accept are returned without undue delay. Minors may place orders only with the authorisation required by applicable law.

The product page describes the materials, included items, sizing, care and any production lead time. Handmade pieces can have small variations in stitch, texture or shade. These characteristics do not excuse defects or a failure to match the agreed description and legal conformity requirements.

For made-to-order or personalised work, the specifications, measurements, price and expected completion date must be agreed before acceptance. A limited edition, numbered label or standard size selection does not automatically remove a consumer’s withdrawal rights. Genuine customisation and the applicable exception are explained before purchase.

Stock indicators may change while you browse. If a problem arises after acceptance, we contact you promptly and apply the legal remedies available to you; an accepted order is not subject to an unrestricted cancellation right on our part.

Product prices are displayed in RON in the Romanian interface and EUR in the English interface. The English display uses a fixed conversion of 5 RON for 1 EUR; it is not a live exchange rate. The currency actually charged, product total, applicable taxes and delivery charges are clearly stated before the payment obligation is created.

Displayed consumer prices include applicable taxes. No additional fee is charged without advance disclosure and, where required, your express agreement. Currency conversion charges imposed by your own bank or payment provider are governed by your agreement with that provider.

The checkout total and order acceptance identify the amount agreed for your order. A later website update does not change an already concluded contract. If a display or checkout discrepancy exists, it must be resolved with you before acceptance rather than charged retrospectively.

Delivery destinations, restrictions, shipping cost and the estimated delivery date or period are shown before you place the order. Domestic shipping is free for orders over 1,500 RON, equivalent to 300 EUR at the website’s display rate. Other shipping charges are disclosed at checkout.

Where production is needed, its duration is stated separately from transport time. Unless a different delivery period has been expressly agreed, delivery takes place without undue delay and no later than 30 days after the contract is concluded. If delivery is late, your rights to require an appropriate additional period or end the contract apply in accordance with law, including where delivery by a particular date was essential.

Risk normally passes when you or a person you designate, other than the carrier, takes physical possession. A different rule may apply if you independently appoint a carrier not offered by us. Tell us about damage, missing items or a delivery problem so we can investigate; failure to make a particular note to the courier does not automatically remove your statutory rights.

For destinations outside the EU, any import formalities, taxes and duties for which you are responsible are explained before purchase where applicable. No worldwide delivery promise is made unless the destination is offered and confirmed.

For eligible distance purchases, a consumer may withdraw without giving a reason within 14 days after the day on which the consumer, or a designated person other than the carrier, receives the goods. If one order is delivered in separate consignments, the period normally starts with receipt of the last item.

To exercise this right, send an unequivocal statement to contact@izabelabarabancea.com or the seller’s postal address before the period expires. Identify yourself, the order and the goods concerned. You may use the model below, but using that form or obtaining a return authorisation is not mandatory. Keep evidence that you sent your notice in time.

Send the goods back to the stated returns address without undue delay and within 14 days of your withdrawal notice. Contacting us for practical shipping instructions does not suspend or restrict your legal right. You bear the direct cost of a change-of-mind return only where this was disclosed before purchase; we bear costs that the law requires us to bear, including the appropriate handling of nonconforming goods.

We do not accept change-of-mind returns for goods made to your individual specifications or clearly personalised under the applicable statutory exception, including a garment genuinely constructed to individually agreed measurements. Simply producing a standard design after ordering, choosing a standard size or buying a limited edition does not automatically establish this exception.

The hygiene exception applies only to sealed goods genuinely unsuitable for return for health protection or hygiene reasons after the consumer has unsealed them. We do not apply a blanket exclusion to all swimwear or accessories. The relevant seal, reason and exception must be explained before purchase.

Any withdrawal exception leaves your rights for defective or nonconforming goods intact. A product description cannot lawfully replace those rights with a general “no returns” statement.

After a valid withdrawal, we refund payments received, including the cost of the least expensive standard outbound delivery offered for the order, without undue delay and within 14 days of being informed. We may withhold reimbursement until the goods are received or you provide evidence of dispatch, whichever happens first, unless we offered to collect them.

We use the original payment method unless you expressly agree otherwise, without reimbursement fees. Extra costs for a more expensive delivery method you selected are not reimbursed as part of the standard delivery refund.

You may examine the goods as you would in a shop. You are responsible only for diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, where the required withdrawal information was provided. Keep labels, accessories and packaging where reasonably possible, but a missing original box does not automatically extinguish a statutory withdrawal right. Optional exchanges depend on availability and do not replace a refund right.

Consumer purchases benefit from the mandatory legal guarantee. Under Romanian Emergency Ordinance 140/2021, the seller is responsible for a lack of conformity existing at delivery and becoming apparent within two years. This protection also covers eligible made-to-order and personalised goods.

Depending on the legal conditions, you may request repair or replacement free of charge, or a proportionate price reduction or termination. Repair or replacement must take place within the reasonable period agreed in writing, which cannot exceed 15 calendar days from notification, without significant inconvenience. Mandatory rules on proof, remedies and hidden defects also apply.

Normal wear, accidental damage or use contrary to appropriate care instructions must be distinguished from nonconformity; the assessment is individual. A commercial guarantee, if expressly offered, is additional and cannot reduce legal rights. For assistance, describe the issue and provide order details; photographs can help but are not an absolute condition for making a claim.

• Romanian rules on the sale of goods — OUG 140/2021 ↗

Write to contact@izabelabarabancea.com with the order reference and the outcome you seek. We aim to resolve concerns directly, without restricting your ability to contact a competent authority, an eligible alternative dispute resolution body or a court.

Romanian law applies, subject to mandatory consumer protections in your country of habitual residence where applicable. Nothing here requires a consumer to use an exclusively designated court or waives a mandatory legal right. The Romanian and English versions are intended to have equivalent meaning; any ambiguity is interpreted in accordance with applicable consumer law.

• ANPC — consumer protection ↗
• ANPC — alternative dispute resolution ↗
• Distance selling rights — OUG 34/2014 ↗

Designs, photographs, text and brand elements are protected by applicable intellectual property law. Personal browsing and the lawful use of information needed to exercise your rights are permitted; commercial copying or unauthorised use of protected content is not.

These terms may be updated for future orders. The version provided when your contract was formed remains relevant to that order. We do not exclude liability that cannot lawfully be excluded, nor treat technical interruptions as a waiver of contractual or consumer rights. The Privacy policy explains how personal data is handled.

Complete and send this notice only if you wish to withdraw from an eligible contract. You may also write your own clear statement.